CORONOVIRUS (COVID-19) POLICY
In light of events relating to the Coronavirus, we wish to reassure you that we consider the health of our staff and our customers of utmost importance. We are therefore following the latest advice from Public Health England (PHE) and the UK Government.
1. REASSURANCE FOR OUR PASSENGERS:
For passenger reassurance, we have put measures in place to ensure that the interior of our vehicles are safe for both our drivers and passengers and that our drivers are kept appraised of the up to date information from the Public Health England.
Our vehicles are prepped in advance of each booking.
In addition to normal hygiene, drivers will be washing their hands with soap wherever possible, after coming into contact with luggage, railings, door handles etc.
Drivers have also been instructed to clean their hands with soap or hand sanitiser before and after contact with passengers/surfaces.
Drivers have been instructed to keep the recommended distance and to limit any physical contact e.g. refrain from handshaking.
It is unclear how long the virus can survive on material items in particular plastics and metal. So as a precaution we will not be supplying charging cables during this time. However, you are more than welcome to use the 12v ports for power with your own personal charging cables.
Passengers will be given access to water, tissues and hand sanitisers during their travel, but these may need to be requested from the driver.
Where possible passengers are requested to wear facemasks during travel. If passengers do not have a facemask then one may be provided (stock allowing).
We will no longer be providing sweets and magazines during the travel.
Any driver with reported COVID-19 symptoms will be removed from contact with any passengers and instructed to self-isolate.
We ask that if any passengers are over the age of 70yrs or consider themselves to be more vulnerable to effects of COVID-19 that they advise us in advance so we can instruct our drivers to be extra vigilant.
Any amendments or cancellations to bookings due to the COVID-19 will be honoured under our standard cancellation Terms & Conditions.
2. ADDITIONAL MEASURES
In addition to the above hygiene measures, in an attempt to adhere to the 2-meter distance rule we are taking extra steps to limit the potential contact the driver has with any passenger or other members of the public. We recognise that this will lessen the chauffeur service received, but feel it is a temporary measure that we need to take to ensure we heed the advice provided by Public Health England.
Where possible travel will be completed using our Mercedes Viano Executive People Carrier. It is noted that this vehicle is more suited to larger travel parties. However, it offers a higher ability to meet the Government & Health England safety guidelines for COVID19. This is due to the larger rear cabin space giving a greater distance between passenger & driver and electric doors enabling the driver to open the rear doors remotely without the need to exit the vehicle.
The driver will remain inside the vehicle. Unless the passenger requires assistance getting to & from the vehicle due to limited physical capability. This means the driver will not exit the vehicle to open/close the passenger door and will make use of remote electric doors where possible.
For airport arrivals, drivers will not enter the airport arrivals terminal. Once the passenger has landed they are to contact the driver who will pull into the short stay car park to meet them. The passenger will be given the drivers, name, contact number, vehicle registration & car park floor number in advance.
We request that the passenger, wherever possible, place their own luggage into the boot of the vehicle. However, the driver can assist where needed. If driver assistance is required, then it is requested that the passenger get into the vehicle first or stand at a distance of 2 meters and leave the luggage in situ. Once the passenger is at a safe distance or in the vehicle, only then will the driver then load the luggage.
We apologies that this reduces the level of service, but we wish to reiterate that this will only is a temporary measure and hope to resume our normal chauffeur service as soon as possible.
3. EMPLOYEES & SUB-CONTRACTORS
The welfare of our employees is paramount and whilst for most people, the information suggests will only experience a mild infection. We must do everything in our power to protect those more vulnerable such as elderly relatives and customers.
All employees and sub-contractors are to ensure they are kept apprised of and adhere to the latest information and guidance provided by the Public Health England for COVID-19.
All employees and sub-contractors are to follow the Public Health England guidance for hygiene, hand-washing and sanitisation gels.
Employees of Valkyrie Chauffeurs Ltd will be provided with a facemask and are to wear the facemask at all times when carrying out chauffeuring duties. Where available, Sub-Contracted drivers are recommended to wear facemasks when carrying out chauffeuring duties.
Any employee or sub-contractor showing signs of COVID-19 symptoms as outlined under the Public Health Guidelines is to notify Valkyrie Chauffeurs Ltd immediately and self isolate.
Should any employee or sub-contractor come into contact with a person diagnosed or showing symptoms of COVID-19 (in particular persons within the same household) are to notify Valkyrie Chauffeurs Ltd immediately and self isolate.
Whilst in self-isolation employees and subcontractors are to follow the Public Health England's 'stay at home Guideline'.
4. CANCELLATION & PAYMENT TERMS DURING COVID-19
Our payment terms remain unchanged during this period. Full payment for any booking is required to be paid in advance to secure any booking. Any delay in payment may place your booking at risk. Upon request of booking request, you will be sent an invoice which will contain the booking details along with payment terms including account information for BACS transfers. However, there will also be a secure online payment link for card & debit card payments (including AMEX). There are no additional charges for using debit/credit cards for any of our customers. If you are a corporate customer, our payment terms will be upheld and payment is due upon receipt of invoice unless you have approval in writing that Valkyrie Chauffeurs Ltd authorise any other terms payment.
4.2 Cancellations & Refunds
We will be changing our normal cancellation terms to react to the COVID-19 pandemic to allow more flexibility and reassurance to our customers. Any unforeseen cancellation to a booking made as a direct result of a Government Enforced lockdown during the Covid-19 pandemic period will be subject to a full refund as long as more than 24 hours notice has been provided. However, no cash refunds will be available. Any refund due will be raised as a credit note to be used against a future booking. If your future booking exceeds the refund value then you will be invoiced for the outstanding amount which will be subject to our standard payment terms. Where your future booking is less than the refund value, then part of the refund will be used to credit against your booking and the remaining refund amount will be held in credit to be used against another booking.
If a cancellation is made within 24hrs of your expected travel date you will not be eligible for any refund. However, if you feel you have a valid reason for the delay in notifying us of the cancellation requirement, we will review and assess on a case by case basis.
4.3 Customers with pending travel
Any customers with an outstanding booking with us during the Covid-19 travel restriction period are to ensure we are kept apprised of your plans.
Those customers who are overseas and due to return home, we will continue to track the news and your flight/cruise liner, but also request that you keep us up to date with information about your travel, so we can adjust your booking needs accordingly.