CORONOVIRUS (COVID-19) POLICY

In light of events relating to the Coronavirus, we wish to reassure you that we consider the health of our staff and our customers of utmost importance. We are therefore following the latest advice from Public Health England (PHE) and the UK Government.
 

 

1. REASSURANCE FOR OUR PASSENGERS:

For passenger reassurance, we have put measures in place to ensure that the interior of our vehicles are safe for both our drivers and passengers and that our drivers are kept appraised of the up to date information from the Public Health England. 

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These include:

• Our vehicles are prepped in advance of each booking using appropriate cleaning products for vehicles.

• In addition to normal hygiene, drivers will be washing their hands with soap/hand sanitiser wherever possible, after coming into contact with luggage, railings, door handles etc.

• Drivers have been instructed to clean their hands with the allocated hand sanitiser before and after contact with surfaces. 

• Drivers have been instructed to keep the recommended social distance at all times when outside the vehicle and to limit any physical contact e.g. refrain from handshaking.

• For persons on the vulnerability list, the driver will also be instructed to take additional precautions and limit any cross-contact through surfaces such as door handles (i.e. passengers advised to wait for the door to be opened or passengers to open the door themselves, whichever is the passenger's preference)

• Where there is a government mandate for face coverings, drivers will be required to wear face coverings at all times when in the presence of passengers and/or in areas where face coverings are mandatory such as airports & service stations.  If no mandatory requirement is present then drivers can wear a face covering at the request of the passenger.

• Passengers will be given access to water, tissues and hand sanitisers during their travel.  The surfaces/packaging of such items will be wiped clean prior to placement within the vehicle and will only be in the vehicle at the start of the journey. 

• There is currently no mandatory requirement for passengers to wear any face coverings within the vehicles.  However, face coverings will still be provided within the vehicles, should passengers wish to do so. Due to the length of our vehicles and ventilation, suitable distancing is possible. 

• Should any passengers be travelling from or to a higher restriction area than that of Gloucestershire, then depending on the current government guidance we may not be able to provide our chauffeur services.

• Any driver with reported COVID-19 symptoms will be removed from contact with any passengers following a positive test and instructed to self-isolate as part of our business COVID-19 policy.

• Any passengers who display's any systems of COVID-19 or have come in to contact with any persons with systems and/or contacted by track & trace are to notify us immediately.  There is currently no mandatory requirements to self isolate so travel would still be permitted.  However, we would require passengers to take additional safety measures for the driver's protection which would include the wearing of face coverings, notify the driver of any areas that maybe infected through touch, and the removal of any and all rubbish including tissues. 

• Passengers are to ensure that any waste/rubbish or used face coverings capable of spreading the COVID19 virus is taken with them when exiting the vehicle.  This includes, but not limited to drink containers, tissues, disposable wipes. 

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We ask that if any passengers are over the age of 70yrs or consider themselves to be more vulnerable to effects of COVID-19 that they advise us in advance so we can instruct our drivers to be extra vigilant.

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Any amendments or cancellations to bookings due to the COVID-19 will be honoured under our standard cancellation Terms & Conditions. 

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2. EMPLOYEES & SUB-CONTRACTORS

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The welfare of our employees is paramount and whilst for most people, the information suggests will only experience a mild infection.  We must do everything in our power to protect those more vulnerable such as elderly relatives and customers. 

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All employees and sub-contractors are to ensure they are kept apprised of and adhere to the latest information and guidance provided by the Public Health England for COVID-19. 

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All employees and sub-contractors are to follow the Public Health England guidance for hygiene, hand-washing and sanitisation gels. 

 

Employees of Valkyrie Chauffeurs Ltd will be provided with a face covering and are required to wear the face-covering at all times when there is a mandatory requirement or following a specific request from a passenger.  Where available, Sub-Contracted drivers are requested to following the same guidance when carrying out chauffeuring duties on behalf of Valkyrie Chauffeurs Ltd.  For safety reasons, employees are required to safely dispose of their own used face coverings and to ensure the vehicle is cleaned following its use.  This includes the removal of any material/product that could be considered capable of spreading COVID19 including, but not limited to disposable hand wipes, tissues, drink containers. 

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Any employee or sub-contractor showing signs of COVID-19 symptoms as outlined under the Public Health Guidelines is to notify Valkyrie Chauffeurs Ltd immediately.   

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Any employee or sub-contractor showing any signs of another sickness that could be COVID-19 such as colds/flu virus etc is to take a PCR or Lateral Flow test and notify Valkyrie Chauffeurs Ltd immediately of the results, if a positive result then alternate arrangements will be made for the customers travel needs. 

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Should any employee or sub-contractor come into contact with a person diagnosed or showing symptoms of COVID-19 (in particular persons within the same household) are to notify Valkyrie Chauffeurs Ltd immediately and additional safety precautions (face coverings) will be required during the passengers travel. 

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If in any self-isolation employees and subcontractors are to follow the Public Health England's 'stay at home Guideline'.

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4. CANCELLATION & PAYMENT TERMS DURING COVID-19

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4.1 Payments

Our payment terms remain unchanged during this period.  Full payment for any booking is required to be paid in advance to secure any booking.  Any delay in payment may place your booking at risk.  Upon request of booking request, you will be sent an invoice which will contain the booking details along with payment terms including account information for BACS transfers.  However, there will also be a secure online payment link for card & debit card payments (including AMEX). There are no additional charges for using debit/credit cards for any of our customers. If you are a corporate customer, our payment terms will be upheld and payment is due upon receipt of invoice unless you have approval in writing that Valkyrie Chauffeurs Ltd authorise any other terms payment. 

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4.2 Cancellations & Refunds

Our standard terms of payment apply see our full T&C's here.

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